Privacy Policy

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Last updated: 7 September 2026

Lone Star Vinyls respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us for a quotation, purchase our products or services, or otherwise deal with us.

For the purposes of UK data protection law, Lone Star Vinyls is the data controller responsible for your personal information.

Lone Star Vinyls
Whitchurch, Shropshire
Email: [YOUR EMAIL ADDRESS]
Telephone: [YOUR PHONE NUMBER]
Website: [YOUR WEBSITE ADDRESS]

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

Depending on how you interact with us, we may collect information including:

• Your name
• Business or company name
• Email address
• Telephone number
• Billing or business address
• Vehicle make, model, registration number and other vehicle details
• Information you provide when requesting a quotation
• Artwork, logos, photographs and other files supplied for a project
• Details relating to orders, quotations, invoices and payments
• Correspondence between you and Lone Star Vinyls
• Photographs or videos of completed work
• Your marketing preferences
• Technical information relating to your use of our website, such as your IP address, browser type, device type and website activity
• Information collected through cookies and similar technologies

We will only collect information that is reasonably necessary for providing our services or operating our business.

We may collect personal information when you:

• Contact us through our website
• Request a quotation
• Telephone, email or message us
• Contact us through Facebook, Instagram or another social media platform
• Place an order
• Supply artwork, photographs or vehicle information
• Visit our premises or meet us in connection with a job
• Use or browse our website
• Agree to receive marketing communications from us

We may also receive information from publicly available business sources or social media where it is appropriate and lawful for us to do so.

We may use your personal information to:

• Respond to enquiries
• Prepare and provide quotations
• Discuss and plan vehicle graphics, wraps, signage, banners and other services
• Produce artwork, proofs and designs
• Process and complete orders
• Arrange fitting or installation work
• Contact you regarding your order or project
• Issue invoices and process payments
• Maintain business and accounting records
• Deal with warranties, complaints or customer service enquiries
• Improve our products, services and website
• Protect our business against fraud, misuse or legal claims
• Promote our work where appropriate
• Send marketing communications where permitted by law
• Comply with our legal and regulatory obligations

Under UK data protection law, we must have a lawful reason for processing your personal information.

Depending on the circumstances, we may rely on:

We use your information where it is necessary to provide a quotation, take steps at your request before entering into a contract, or provide products and services you have ordered from us.

We may process and retain information where necessary to comply with legal requirements, including tax, accounting and financial record-keeping obligations.

We may use information where it is reasonably necessary for the legitimate interests of running and promoting Lone Star Vinyls, provided those interests do not unfairly override your privacy rights.

Examples may include:

• Responding to business enquiries
• Maintaining customer records
• Improving our services
• Protecting our business
• Showing examples of completed commercial work
• Communicating with existing business customers

Where consent is required, such as for certain marketing communications or non-essential website cookies, we will ask for your consent.

You may withdraw consent at any time.

We may take photographs or videos of completed signs, vehicle graphics, wraps and other work for our portfolio, website and social media channels.

Where photographs contain personal information, such as an identifiable individual, private information or a vehicle registration that may identify an individual, we will consider whether it is appropriate to obscure that information or obtain permission before publication.

If we have published an image of work completed for you and you have a reasonable concern about its use, please contact us.

We may occasionally contact customers or business contacts about Lone Star Vinyls products, services, offers or relevant updates where we are legally permitted to do so.

Where consent is required, we will obtain it before sending marketing communications.

Every electronic marketing message we send will provide an appropriate way to unsubscribe or opt out.

You can also ask us to stop using your personal information for direct marketing at any time by contacting us.

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business or provide our services. These may include:

• Website hosting providers
• Email providers
• Cloud storage providers
• Payment processors or banks
• Accountants and professional advisers
• Printers, manufacturers or trade suppliers where necessary to fulfil an order
• IT and website support providers
• Delivery and courier companies
• Social media and advertising platforms
• Analytics providers
• Government, regulatory, tax or law enforcement authorities where legally required

We only provide third parties with information necessary for the relevant purpose.

Some companies providing website hosting, email, cloud storage, analytics, social media or other technology services may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate legal safeguards are in place as required by UK data protection law.

We will not retain personal information for longer than reasonably necessary.

How long information is retained depends on why it was collected and whether we are required to keep it for legal, accounting, contractual or business purposes.

For example:

• Enquiry and quotation information may be retained so we can deal with follow-up enquiries and maintain an accurate record of previous quotations.
• Customer, order and project records may be retained for warranty, accounting, contractual and legal purposes.
• Financial and accounting records will be retained for the period required by applicable law.
• Marketing information will normally be retained until you unsubscribe or ask us to stop contacting you.

When personal information is no longer required, we will delete it or securely dispose of it where reasonably practicable.

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website function correctly, remember preferences and provide information about how visitors use the website.

Some cookies are essential for the website to operate.

Where required by law, we will ask for your consent before placing non-essential cookies, including certain analytics, advertising or tracking cookies.

You can change your cookie preferences through our website's cookie controls where available and through your browser settings.

Further information about the cookies used on this website may be provided in our Cookie Policy or cookie settings.

We may use website analytics tools to understand how visitors use our website, such as which pages are visited and how people find our website.

Where analytics technologies require consent, they will not be activated until the appropriate consent has been provided.

Information collected through analytics may include device information, browser information, approximate location, IP address and information about how the website is used.

Our website may contain links to third-party websites, including social media websites.

Lone Star Vinyls is not responsible for the privacy practices of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law gives you rights regarding your personal information.

These may include the right to:

• Ask us for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how your information is processed
• Object to certain uses of your personal information
• Ask us to transfer certain information to you or another organisation
• Withdraw consent where we rely on consent
• Object at any time to the use of your personal information for direct marketing

Not every right applies in every circumstance.

To exercise any of these rights, please contact us using the details at the beginning of this Privacy Policy.

If you are unhappy with how Lone Star Vinyls has handled your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection.

Our website and services are intended for business customers and adult consumers and are not specifically directed at children.

We do not knowingly collect personal information from children through our website.

We may update this Privacy Policy occasionally to reflect changes to our business, website, services or legal requirements.

The latest version will always be published on this website and the date at the top of the policy will show when it was last updated.

For questions about this Privacy Policy or the personal information we hold about you, please contact:

Lone Star Vinyls
Whitchurch, Shropshire
Email: lonestarvinylsuk@gmail.com
Telephone: 07849 991705